Welcome to Adult Store Australia

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Customer Service

  • Shipping & Delivery

    We use Australia post express to deliver within Australia & Australia post international airmail ordinary to deliver. Shipping cost is $14.50 for 1-3 items within Australia. This excludes dolls which costs' more to ship. Update 11/10/2014. We are currently experiencing delays with our products marked with a CV down the bottom of product description. Items marked CV can only be delivered between the 20th and 30th of November 2014. Add couple of weeks to this for international deliveries.

  • Privacy & Security

    We value your privacy and will not share your personal information except as described below. 

    We share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs. In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of any of our users or third parties, or when required by law or court order.

    • Adult store Australia use SSL ( secure sockets layer ), an encryption technology that works with major browsers so only the bank can read a buyer’s personal information which makes us a very secure site to purchase from.
  • Returns & Replacements

    Our team do extensive checks to make sure our products are top quality and in perfect working condition. It is very unlikely an item is faulty but if one ever slips through our testing or get damaged during shipping report the fault to us within 24 hours of receiving via email ( preferred ) or phone/sms. Before you report check if you have inserted batteries the right way. Also check if another set of batteries get the product to work. Make sure the lid is closed firmly. Read instructions if supplied as some toys do not start up the usual way. When you contact us quote order number. For health & hygiene reasons we are unable to accept any returns if you have had a change of mind.

    • For health & hygiene reasons we are unable to accept any returns if you have had a change of mind.
  • Product out of stock

    You will be notified by Adult Store Australia (ASA) within 3 business days if the adult toy or product you chose is out of stock. Updates on the Adult store Australia website are done once a fortnight, there might be items that have been sold out, but are still listed. You may want to check with us on the availability of adult toys or items before you purchase from our adult online store. We will ship your order within three business days of your payment clearing into our account.

  • Unsubscribe From Newsletter Subscription

    When you put your address down on our site you agree and give us permission to email you our newsletters from time to time. If you would like to Unsubscribe, send an email to info@adultstoreaustralia.com.au .Write “UNSUBSCRIBE, your email address” as a subject. We never sell and exchange email addresses to a third party.